E-Cigarette KnowledgeBase and FAQ for Electronic Cigarettes - All

Do you auto-charge customers on their credit card each month or so, for auto shipments of refills, e-cig subscriptions or other e-cigarette and electronic cigarette products?

Sun, 28 Apr 2013 17:37:14 +0000

Unlike many competitors, ProSmoke is up front about all costs and never hides any subscriptions or future purchase requirements from the customer. You only order when YOU are ready. ProSmoke will never sign you up for any type of purchase subscription or have similar hidden costs. …

Will e-cigarettes stop the excess hunger cravings, irritability, and weight gain associated with quitting regular cigarettes?

Sun, 28 Apr 2013 17:29:45 +0000

Electronic cigarettes are not designed to be used as a smoking cessation tool and have not been tested as such. They are a tobacco alternative and an different option than smoking regular cigarettes.

If you have purchase, or are looking to purchase, an e-cigarette, you have many options…

Do you have a rewards, points, or VIP prorgram available for good customers and frequent purchasers of your e-cigarette products?

Wed, 10 Apr 2013 04:30:54 +0000

We have one of the best e-cigarette rewards available in the industry! Its simple, easy, and brought to you by ProSmoke Electronic Cigarettes.

How big is your disposable electronic cigarette?

Tue, 26 Feb 2013 20:46:29 +0000

The award winning and best disposable e-cigarette from ProSmoke is about 110mm in length and just under 9mm in diameter; Just a teeny bit larger than a 100 style regular cigarette. The larger size gives it a larger capacity for a single use cigarette and incredible performance, equaling up…

What is the difference between a Disposable e-cigarette and the Regular E-cigarette kit options?

Mon, 18 Feb 2013 21:11:49 +0000

Disposable e-cigarette works the same as our traditional e-cigarette kits but are designed to be used until they run out and then disposed of.

Disposables are intended for customers that:

Aren't sure if electronic cigarettes are going to be right for them and want to try…

Do you accept Prepaid Visa, Prepaid Mastercard or any prepaid credit cards?

Sun, 03 Feb 2013 20:33:44 +0000

We do accept many prepaid credit cards. Many times you are required to call the toll free number on the back of the credit card in order to obtain a CVV code for purchase. This is similar to the security code on a normal credit card.

This can be used to complete the purchase online…

My battery charger turned green right away during my initial charge, do I still need to leave the battery on the charger for 8 hours?

Sat, 26 Jan 2013 22:08:23 +0000

We do recommend the priming charge for an extended length of time for the initial charge only, despite the charging indicator turning green. Please note since all components are tested prior to shipment, your batteries will already have an initial charge and might indicate a full charge…

My battery indicated a full charge right away when charging the first time. Is this normal?

Mon, 14 Jan 2013 01:08:22 +0000

My e-cigarette battery is blinking. What does this mean?

Sun, 13 Jan 2013 20:50:27 +0000

Your ProSmoke batteries will blink or flash under multiple scenarios.

If your e-cigarette blinks during usage about 2 to 5 times, this is the safety mechanism activating and letting you know that you have been overusing the e cigarette and should stop using for 1-2 minutes or as needed. …

Why can I still charge my e-cigarette battery more on the home/usb charger after charging with the portable charging case?

Thu, 27 Dec 2012 03:49:08 +0000

The charging case typically charges a battery to around 95% or more of its total capacity to indicate it is fully charged. Since the charging capacity of the battery case, compared to a powered plug, is less efficient, the case will

Why is my home charger able to charge my battery more after my portable charging case says the battery is charged?

Thu, 27 Dec 2012 03:41:24 +0000

The charging case typically charges a battery to around 95% or more of its total capacity to indicate it is charged. Since the charging capacity of the battery case, compared to a powered plug, is less, in order not to waste the remaining

My throat and mouth seem very dry after starting to smoke my e-cigarette. Is this normal?

Thu, 20 Dec 2012 19:19:45 +0000

This is completely normal while getting started with electronic cigarettes. The chemical properties of the e-liquids used to produce the vapor are what is called humectants. Humectants have the ability to draw in and retain moisture from the air or surfaces. Our vegetable based solution…

When do I need to order to receive my purchase by Christmas?

Thu, 13 Dec 2012 06:11:03 +0000

USPS Priority by December 20th

USPS Express by 22nd at 10am

We are not responsible for USPS delays and only use the standard estimated shipping times as quoted by USPS.

What is the difference between the Super Starter Kit and Deluxe electronic cigarette kit?

Wed, 05 Dec 2012 22:49:27 +0000

Since not every customer wants the same thing, ProSmoke has given a variety of

If I buy something as a gift or present for the holidays or Christmas, what is your return policy?

Wed, 05 Dec 2012 21:22:34 +0000

A gift... more time to make up your mind!

To help you with your Holiday or Christmas shopping and e-cigarette products bought as a holiday gift, we have an extended warranty policy. This gives gift recipients plenty of time to return unwanted presents or return the gift for credit back…

How do I properly use an e-cigarette?

Tue, 30 Oct 2012 17:33:20 +0000

Figuring out e-cigarettes can be difficult for a new user. When you are so used to smoking a paper wrapped tobacco cigarette, with a filter, you can often get frustrated when trying your first e-cigarette. Many people actually get discouraged to the point that they go back to traditional cigarettes.…

Can I use electronic cigarette products if I am diabetic?

Fri, 27 Jul 2012 22:21:46 +0000

Some electronic cigarette flavors may contain sweeteners such as sugar and users with concerns should consult their physician before using any e-cigarette product.

To see our electronic

Is there atomizer troubleshooting steps available?

Fri, 29 Jun 2012 05:15:09 +0000

There are many common steps to troubleshoot atomizer issues and determine if and when a replacement is needed.

1. Replace the blank cartridge the unit is shipped with and installed a new cartridge before you get started with your unit. If you have been using your unit already, ensure…

Do you ever use ingredients in your cartridges or e-liquid that affect allergies? Things like nuts, shellfish, or other ingredients...

Mon, 28 May 2012 17:25:09 +0000

Since there are literally thousands and thousands of things people are allergic to it is nearly impossible to create a consumable product that is free of every single allergen. With that said we take extreme precautions and have stringent quality control to assure our products are free of…

Do you accept Paypal to purchase my ProSmoke Electronic Cigarette or Accessories?

Wed, 16 May 2012 06:14:29 +0000

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards.

Currently Paypal has banned Company's to use their service for nicotine purchases for our entire industry.

Does the vapor amount or throat hit increase or decrease with different nicotine levels?

Sun, 13 May 2012 05:33:05 +0000

Since the percentages of ingredients change as the nicotine levels decrease or increase, you will typically find the higher level nicotine cartridges give a more robust throat hit and flavor experience for you to enjoy if you choose to gradually lower the nicotine levels over time.

We…

I am experiencing short cartridge life, why is this and what can I do to resolve it?

Thu, 10 May 2012 23:51:02 +0000

Our cartridges have quite a large capacity so getting a short cartridge life might be a contribution of different factors. Things that could possibly decrease your cartridge life are:

Leaving cartridges open, with no cork after removing them from their sealed package or assembled…

What Countries Have Regular Cigarettes Been Banned In?

Sat, 21 Apr 2012 04:44:55 +0000

Smoking Ban List

As the world becomes a safer, green-minded place to live in, many nations are taking steps to promote a healthier public environment. Just take a look at all of the places where smoking has been outlawed in public places and think to yourself: If smoking wasn’t that bad…

What ColorID color is which flavored e-cigarette cartridge flavor?

Sat, 21 Apr 2012 04:39:16 +0000

You can view the variety colors on the product page here:

http://www.prosmokestore.com/store/ecig-variety-cartridge-pack/prod_27.html

Most flavors typically correspond with the flavor/color in

How does the nicotine content in electronic cigarettes compare to regular cigarettes?

Sun, 08 Apr 2012 17:22:41 +0000

ProSmoke electronic cigarettes are available with cartridges with differing amounts of nicotine. When first starting on electronic cigarettes, many users wonder what level of nicotine they should opt for with their cartridges. The answer to that question varies depending on how much you currently smoke…

What ingredients are in your cartridges?

Thu, 05 Apr 2012 16:26:16 +0000

The ingredients of each cartridge will vary based on the flavor and nicotine level you have selected.

The main ingredients of our own cartridge and e-liquid are:

Pharmaceutical Grade Vegetable Glycerin Base (Glycerin USP)
Double Distilled Purified…

Are all of your components made in the United States?

Thu, 05 Apr 2012 01:00:58 +0000

ProSmoke has a goal to have over 50% of all major components manufactured in the U.S. within 1 year; 75% in two. As with many companies, some components will simply never be cost effective enough to manufacture stateside. but as we continue to grow and set the standards for the industry,…

Do your e-cigarette cartridges contain soy, egg, or seafood ingredients?

Mon, 12 Mar 2012 17:38:43 +0000

The base of our cartridges is made of Vegetable Glycerin. Vegetable oils provide the raw materials for production of vegetable glycerin, or glycerine. Lecithin occurs naturally in soybeans as well as egg yolks and seafood and is naturally contained in any product with Vegetable Glycerin.

Has my order shipped yet?

Wed, 22 Feb 2012 07:08:38 +0000

After you place an order from the ProSmoke website, you will receive two emails. The first is a confirmation of payment and the second will contain the shipment details, tracking information, and some great tips and information to review while getting ready to start with your new electronic…

My battery is not lasting as long as expected. How can I fix this battery life issue?

Mon, 20 Feb 2012 20:35:52 +0000

When starting to use your electronic cigarette, it is important to ensure you have fully charged the e-cig batteries and fully read the instruction manual. As with any premium e-cigarette, there is a slight break in period for all batteries. As you continue to use your e-cigarette during…

My credit card is being declined or rejected. Why is this happening and how can I fix this?

Mon, 20 Feb 2012 05:07:22 +0000

First, thank you so much for making your purchase with ProSmoke. When making your purchase, the information is securely passed to the credit card company and they approve or decline the purchase based on the information you provided during the checkout process. If the information, such…

Are e-cigarette batteries safe and do they have certifications or e-cig standards?

Thu, 16 Feb 2012 05:38:34 +0000

At ProSmoke, the safety of our product is a top concern. In addition to our manufacturing facilities having the industries top certifications, we once again lead the industry with extra certifications on our product. Our batteries have CE (EMC), ROHS, MSDS, SGS, & UN38.3…

What is ColorID and why is it important?

Wed, 15 Feb 2012 06:34:10 +0000

E-cigarette ColorID™ is an industry's first and exclusive feature only to ProSmoke and not available from any other manufacturer!

Electronic cigarette users have a wide variety of flavors to choose from and h

I rinsed my atomizer from ProSmoke E-Cigarette and its no longer producing vapor. What is wrong?

Mon, 06 Feb 2012 05:42:39 +0000

If rinsing your atomizer was recommended by customer service and you are having inadequate performance or vapor is not being produced, this is typically due to the atomizer not being completely dry. If moisture is still on the inside of the atomizer after rinsing, it will not engage or…

Do you accept American Express to purchase your electronic cigarette or e-cig accessories?

Sun, 05 Feb 2012 23:08:08 +0000

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards.

Currently American Express has banned Company's to accept their card for online nicotine purchases for our entire industry. Electronic cigarette companies found…

What credit cards do you accept for my purchase from ProSmoke Electronic Cigarettes?

Sun, 05 Feb 2012 23:06:54 +0000

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards.

Currently American Express has banned the use of their card for online nicotine purchases for our entire industry. Electronic cigarette companies…

How do I change my shipping or delivery address for my order?

Fri, 27 Jan 2012 21:14:25 +0000

To change the address you want your e-cigarette kit or components delivered to, you can change the details directly in the shopping cart. Once logged in and viewing your cart, you will see two addresses listed, a BILLING and DELIVERY. Simply click the EDIT DELIVERY ADDRESS button…

How do I get paid from your e-cigarette affiliate program?

Tue, 29 Nov 2011 18:14:20 +0000

After you sign up and post your link, any customer that makes a purchase using your link, you get commission on!
The customer is assigned to you for the life of their purchases and you get paid ON EVERY SINGLE PURCHASE THEY MAKE!

There is a new coupon code available, can it be applied to an order I have already placed?

Fri, 25 Nov 2011 19:21:14 +0000

If you have placed an order and see a coupon that was available at the time your order was placed, we will be happy to apply it to your purchase. Please note, our system only allows coupons to be applied that were valid during the time of purchase to be applied; If it did not exist or…

Can I add insurance to my shipment and/or order?

Tue, 08 Nov 2011 08:53:32 +0000

If you would like your ProSmoke e-cigarette or accessory order insured for shipment, we are happy to add this for you. There are extra fees associated with insuring your package that you must contact customer support prior to placing your order. Once costs are provided and agreed,…

Are ProSmoke's e-cigarette products, cartridges, or accessories compatible with other brands?

Thu, 20 Oct 2011 19:56:09 +0000

Each component of the ProSmoke system has been engineered and designed to work together for the absolute top performance. Unlike other companies which just slap a logo on someone else product and design, we have thousands of hours of research and development for each single component. …

It is hard to inhale or draw on my electronic cigarette, is this normal at first?

Wed, 19 Oct 2011 16:55:32 +0000

When you first receive your ProSmoke electronic cigarette kit and get started you will find that it will get easier and easier to inhale as your atomizer constitutes to break in. You will continue to get more vapor, better throat hits, and easier inhalation as you continue to break in…

Is the VG (Vegetable Glycerin) used in your product Pharmaceutical Grade?

Tue, 18 Oct 2011 15:33:20 +0000

The VG based solution used in our cartridges is all pharmaceutical USP grade VG.

As the first company to use VG in their entire product line, we have continued to be an industry leader by using only the best and highest quality ingredients available. Our competitors are two…

Customer Support has contacted me to verify my order details, what should I do?

Wed, 05 Oct 2011 22:45:36 +0000

In cooperation with the major credit card companies, banks, and debit card providers, our credit card processing department has established a set guidelines to ensure the purchase process at ProSmoke is fast, safe, and 100% secure. Although the initial purchase has gone through our system, customer…

It tastes like a different flavor or the last flavor I used when I smoke my e-cigarette. How do I fix this?

Fri, 16 Sep 2011 03:00:54 +0000

As your atomizer continues to break in while you start to use your ProSmoke, you will notice better throat hits, more flavor and better performance. If you are getting a flavor that is different than your cartridge currently on your ProSmoke e-cigarette, it is because there is still flavor…

I was charged twice, multiple times, or more for my purchase or show declined purchases as a pending charge on my Credit Card statement. Why?

Mon, 12 Sep 2011 22:11:33 +0000

If you believe you were double charge or charged twice or more for your purchase, this is typically due to your inital attempts at checkout being declined. This could be due to address verification or credit card CVV mismatch or more.

If you tried to make a payment for an order…

I am getting an AVS Error or Address error when trying to check out. What do I do?

Sat, 10 Sep 2011 18:17:01 +0000

To protect against credit card fraud, the billing address you input during the registration process is compared to the address your credit or debit card issuer uses for verification purposes. You may receive an Address Verification Service (AVS) error even though the billing address you input…

My electronic cigarette is making a loud noise, whistling or high pitched sound when I inhale. Is something wrong?

Fri, 09 Sep 2011 14:57:08 +0000

If you get a whitstling, high pitched sound, or similar sound when you inhale on the electronic cigarette, this is completely normal with a fresh cartridge and brand new unit and is the sound of the air being drawn in through the sides of the atomizer during inhalation. After you…

I find it tough to inhale or tough to draw on my e-cigarette; almost like a straw. Whats wrong?

Fri, 09 Sep 2011 04:03:40 +0000

After you first receive your ProSmoke electronic cigarette and start to use the unit, there will be a slight break in period for the atomizer that will eventually give you the smooth, literal draw of a traditional cigarette. Since the break in period is common with most high quality electronic…

How do I make special requests for my order like different nicotine levels, special shipping instructions, or more?

Sun, 04 Sep 2011 16:29:34 +0000

If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request thiswhen checking out in the ORDER NOTES section as pictured below.

I live in the UK or outside of the United States, does your wall plug work where I live?

Tue, 30 Aug 2011 23:39:18 +0000

All Starter kits come with a wall plug and USB cable designed to work together to charge the unit by plugging it into a wall or USB equipped device. The wall plug is designed for U.S. sockets and not abroad. Since the USB charging cable is universal to USB ports, this can be used…

There is a sponge or cotton like material stuck to my atomizer, what is this?

Mon, 22 Aug 2011 19:54:12 +0000

There is a material inside of each flavored cartridge that holds the liquid solution that is vaporized by the atomizer when "smoking". It almost looks like a sponge or squishy material and what we call the "wick". It is specially designed with unique…

ProSmoke Electronic Cigarette Online Manual And Quick Start Guide

Sun, 21 Aug 2011 15:26:56 +0000

GETTING STARTED

Charging the ProSmoke Portable Charging Case:

Can I charge my portable e-cigarette charging case and a battery at the same time?

Wed, 10 Aug 2011 05:12:01 +0000

You ARE able to charge the portable case with the provided cable while charging a battery at the same time with no issues.

I am not getting a good throat hit or can't feel the vapor when I inhale. Is this normal?

Sat, 06 Aug 2011 17:29:56 +0000

When starting to use your electronic cigarette, there is a slight break in period for all atomizers. As you continue to use your atomizer during the first week, the throat hit and draw (ease of inhalation) will become more robust and natural.

When starting to use your electronic…

Do you ship in discreet, private, or unmarked packaging?

Sat, 09 Jul 2011 18:01:01 +0000

We are happy to ship your order with postage that does not indicate what is in the package. To request this, please request privacy packaging when checking out in the ORDER NOTES section as pictured below.

My order is incomplete or something is missing. Can you help?

Sat, 09 Jul 2011 04:50:23 +0000

Most missing componentsare typically overlooked inside the package since it can be placed in various sections of the shipment (Such as inside the accessory and charger case box). Great care has gone into the packaging and shipping process at ProSmoke.

Not only are all products…

What is dripping or direct dripping? Can I drip with the ProSmoke Electronic Cigarette?

Fri, 08 Jul 2011 15:33:23 +0000

Direct Dripping, or just "dripping", is when you drip e-liquid directly onto the bridge of your atomizer, instead of relying on the cartridge filler to "wick" the juice to the atomizer. This IS possible with the ProSmoke but not recommend since the e-liquid can leak into the atomizer…

When I try to order, I get an invalid zip code, failed to add package, or other address error and cant complete my order and checkout. How do I fix this?

Wed, 29 Jun 2011 15:24:35 +0000

If you are receiving errors when trying to go to your cart or a zip code error upon checking out, this is due to entering an invalid zip code when signing up for an account on our system. You have a few options to resolve this.

1. Update your zip code and account details in the

Do I need to fully charge my batteries for 8 hours the first time?

Tue, 28 Jun 2011 23:19:38 +0000

Do you offer any other LED colors on the e-cigarette besides blue?

Tue, 28 Jun 2011 12:55:14 +0000

With years of experience producing and selling electronic cigarettes, we have now decided to only offer our ProSmoke E-cigarette with a blue LED. This decision was made based on sales experience, customer surveys and inputs. Customers love the blue LED and find it distinguished,…

My e-cigarette is getting hot or warn during use; Is this normal?

Mon, 27 Jun 2011 22:11:21 +0000

The ProSmoke e-cigarette is designed to heat up and add warmth to the vapor for the most realistic smoking experience possible. As with any e-cigarette, the units are designed to engage when airflow comes through the unit, so if they are fully assembled in a purse, pocket, a center console,…

Does ProSmoke have a Twitter, Youtube, Wordpress, Blogger, Facebook, Linkedinn, or RSS website for e-cigarettes?

Sat, 25 Jun 2011 17:14:07 +0000

Absoutely, you can check out all of our social networks here:

Do you have any e-cigarette coupons available?

Sat, 25 Jun 2011 17:11:58 +0000

In addition to our incredibly low prices, we do have specials and coupons! Check out our ProSmoke Official Blog and News to see the latest E-cigarette news, ProSmoke coupons, and more.

Do you have an affiliate or referral program if I recommend ProSmoke to my friends and family?

Sat, 25 Jun 2011 17:10:22 +0000

AFFILIATE REFERRAL AND INDEPENDENT SALES E-CIGARETTE PROGRAM

My battery isn't working. Is there troubleshooting steps?

Sat, 25 Jun 2011 17:05:37 +0000

Most e-cigarette battery issues can be resolved easily with some common troubleshooting steps.

1. Please ensure the batteries were charged for the initial 8 hour priming charge. Normal charging will only take an hour or so but the first should be 8 hours as recommended each.

…

Do you have a thirty (30) Day Satisfaction or Money Back Guarantee?

Sat, 25 Jun 2011 17:00:54 +0000

30 Day Guarantee

So much hard work and research has gone into developing ProSmoke pro

What is your Return Policy and Cancellation Policy?

Sat, 25 Jun 2011 16:59:56 +0000

ProSmoke Warranty / Cancellation Policy

If you wish to cancel your order, please contact Customer Service before the order is sent to processing. This is typically very quick, if not immediate, if placed during business hours.

All p

What nicotine levels are available with e-cigarettes?

Fri, 24 Jun 2011 14:47:22 +0000

Yes, the level are very similar to traditional cigarettes and follow the same increments

…

Where is ProSmoke Located?

Thu, 23 Jun 2011 01:19:58 +0000

Our 40,000 square foot headquarters, manufacturing, testing and main warehouse are located in Chicago, IL, NOT overseas. We have one of the largest certified facilities in the industry and everything is assembled and tested here in the U

What comes with the ProSmoke Starter Kit?

Sat, 18 Jun 2011 05:45:16 +0000

Since not every customer wants the same thing, ProSmoke has given a variety of e-cigarette starter kit options to accommodate all needs! As you increase the level of starter kit, you will get more cartridges and either a Portable Carrying Case with the Super Starter Kit or a Portable Charging…

I have ingested some of the liquid from my cartridge. Is this dangerous or bad?

Wed, 08 Jun 2011 17:20:12 +0000

There is typically no immediate safety or poison concerns for ingesting nicotine unless it is in a much higher volume that what is contained in our cartridges. As with any high capacity e-cigarette, sometimes the contents of the cartridges can be shuffled during shipment causing excess liquid…

I am getting liquid in my mouth from the cartridges. How can I fix this?

Wed, 08 Jun 2011 17:11:46 +0000

Sometimes the contents of the cartridges can be shuffled during shipment causing excess liquid to come through the mouthpiece and leak if. Inhaling with too much force. It can also cause liquid to be drawn through the cartridge into your mouth. The easiest solution is to remove the…

I do not taste much flavor when using my e-cigarette. How can I fix this?

Wed, 08 Jun 2011 16:52:51 +0000

If you are just starting with e-cigarettes and have been a heavy smoker, we call this "Smokers Syndrome". It is the initial period that heavy smokers have when starting with e-cigarettes and through the absence of traditional cigarettes, start to get a much better sense of taste and…

Can I exchange or return my e-cigarette cartridges once delivered, for a different flavor, nicotine level or refund?

Thu, 02 Jun 2011 22:57:54 +0000

Due to our high manufacturing certifications, the Sanitary Food Transportation and Manufacturing Laws (All of our cartridges are made with Vegetable Glycerin), all cartridge sales, used or unused are final and non-refundable and not

Are your prices always this good or will the price change?

Wed, 01 Jun 2011 18:29:57 +0000

These are our every day prices!

Tons of research has gone into our pricing model. We realize that this is not going to be a one time purchase for our customers and they will be coming back to buy cartridges or accessories. We don't want a one time customer and want to keep…

Does ProSmoke offer replacement and add-on parts?

Wed, 01 Jun 2011 18:27:06 +0000

Yes! All of our replacement and add-on parts can be found on our website in the accessories accessories or

Do the ProSmoke cartridges come in different flavors?

Wed, 01 Jun 2011 18:25:04 +0000

Yes! We currently have numerous flavors for you to choose from: Classic Tobacco, Magnificent Menthol, Very Cherry, Vivid Vanilla, Coffee Jolt, Chocolate. .

My e-cigarette isnt working or is broken. How can I fix it or set up a replacement?

Wed, 01 Jun 2011 17:49:47 +0000

The ProSmoke is a consistent and top performer of the industry. Since we have less than a 1% defective rate and all equipment is tested prior to shipping to the customer, 9 out of 10 times when users are just getting started with their e-cigarette and are experiencing issues, it is due to getting…

Can I place my e-cigarette order over the phone?

Tue, 31 May 2011 19:12:29 +0000

Due to sale regulations of Tobacco and Nicotine products in our headquarters State, all purchases require the customer to provide verification of Age and agreement to the Terms and Conditions of the sale of our product. Corporate and Toll Free numbers are NOT USED for customer support or ordering. …

How do I contact ProSmoke Customer Service?

Tue, 31 May 2011 19:05:36 +0000

There are many ways to contact customer service.

Contact ProSmoke Customer Service -Our #1 rated customer servic

How do I use my ProSmoke Portable Charging E-cigarette Case?

Tue, 31 May 2011 18:55:40 +0000

How to charge your ProSmoke Portable Charging Case:

Using the included USB cable, you can charge your portable charging case with a computer or with the adapter included in the starter kit. We recommend an initial charge of 8 hours to fully prime the battery but it is not required

Is it possible to have my ProSmoke delievered in an anonymous package or with no marks identifying it as an electronic cigarette or ProSmoke?

Tue, 31 May 2011 14:32:47 +0000

You can absolutely get the ProSmoke delivered in unmarked packaging if you want. To request this, please type your requests in the ORDER NOTES section when checking out of the website. This will automatically notify our Processing and Shipping Department.

What is the difference between your ProSmoke Regular Starter Kit, Super Starter Kit, and Deluxe Starter Kit?

Mon, 30 May 2011 23:09:54 +0000

What is the difference between PG, VG, DEG, and PEG?

Tue, 17 May 2011 20:07:47 +0000

There are three possible base carrier liquids in use for e-liquid (the refill liquid used in electronic cigarettes): PG, VG, and PEG. ProSmoke only use

Where can I buy the ProSmoke Electronic Cigarette?

Tue, 17 May 2011 06:42:01 +0000

Although we have domestic and International distributors, the ProSmoke e-cigarette is sold online exclusively through http://www.prosmokestore.com/. Place your order online via our secure site today!

If looking for a local distributor to purchase replacement e-cigarette parts or e-cig flavored…

What is the smoke that is released from the E-Cigarette?

Tue, 17 May 2011 06:37:07 +0000

The simulated “smoke” is simply the water vapor and the cartridge contents of the nicotine cartridge being vaporized into what looks like a cool steam. This smoke is water vapor that evaporates into the air within seconds and leaves virtually no odor. There are no additional or unwanted chemicals…

What does it mean when the LED indicator light flashes on my ProSmoke E-cigarette??

Tue, 17 May 2011 06:33:36 +0000

The blue flashing light at the top of the e-cig, indicates that the battery is low and needs to be recharged. Please follow the instruction guide to charge your battery.

Who can order electronic cigarettes and how old do you have to be?

Tue, 17 May 2011 06:31:02 +0000

Since the ProSmoke Electronic Cigarette can contain nicotine, we require all purchasers to be at least 18 years of age.

My Prosmoke electronic cigarette is making a bubbling, gurgling, popping, or weird sound when I inhale. Is this normal?

Mon, 09 May 2011 00:20:42 +0000

If you get a bubbling, gurgling, popping or similar weird sound when you inhale on the electronic cigarette, this is completely normal with a fresh cartridge and is the sound of liquid being vaporized by the atomizer during inhalation. We have very high capacity cartridges and…

Can I order cartridges with different levels of nicotine in the Super Starter Kit, Deluxe Starter Kit, or Variety Cartridge Packs?

Wed, 04 May 2011 17:10:10 +0000

If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request this when checking out in the ORDER NOTES section as pictured below.

Is a three (3) piece or two (2) piece e-cigarette better?

Wed, 27 Apr 2011 15:22:38 +0000

There are MANY reasons to choose ProSmoke but on the top of that list should be our industry proven three piece design.

The only reason to ever buy a two piece design is for its simplicity is assembly. Unfortunately, you give up a lot by using cartomizers instead of…

When I use the ProSmoke It tastes bad, burnt, like platic or like metal. How can I fix this?

Thu, 21 Apr 2011 15:43:01 +0000

If you are getting a burnt or metallic taste, this is caused by engaging the atomizer with the blank cartridge on before replacing it or by engaging it with a dry/used cartridge. This can be resolved easily by removing the atomizer from the battery and cartridge and rinsing it under lukewarm…

Do you ship Internationally?

Thu, 14 Apr 2011 16:21:25 +0000

We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options.

Do you ship to my location?

Thu, 14 Apr 2011 16:20:47 +0000

How can I track my order?

Thu, 14 Apr 2011 16:18:24 +0000

All customers who place an order for our e-cigarette, both domestically and internationally, are sent email confirmations with tracking numbers.

You will also receive an email ProSmoke immediately after your order and a second when the item ships with all of your tracking information. …

Troubleshooting Steps to resolve common e-cigarette problems

Wed, 13 Apr 2011 16:58:17 +0000

If you are experiencing performance issues with your electronic cigarette, here is a list of standard troubleshooting steps to resolve the most common issues. ProSmoke tests every single peice of equipment that is ordered prior to shipping to the customer and due to our stringent process,…

My portable case wont stay closed

Wed, 13 Apr 2011 16:51:20 +0000

To make the portable carrying case latch more securely, the metal retaining clip can be bent up with something hard, like a spoon. Be sure to be careful not to bend it too much and bend in small increments until you are satisfied its secure.

Is ordering e-cigarettes on your site safe and secure?

Tue, 12 Apr 2011 17:08:32 +0000

Our site has a 100% Secure Ordering Certificate. We have the latest security and encryption and do not sell or give your information to anyone else. You can feel !00% safe when ordering through ProSmoke.

Our GODADDY SSL Certificate is the best in indusitry and guaranteed to keep your information…

What credit cards do you accept?

Tue, 12 Apr 2011 17:07:46 +0000

We accept Visa, Mastercard and Discover.

Both American Express and Paypal have decided to not allow e-cigarette transactions with their service. If a competitor is accepting them, they are doing so illegally and your order may be delayed or charged extra for it!

How fast is shipping?

Tue, 12 Apr 2011 17:03:51 +0000

Where do you ship?

Tue, 12 Apr 2011 17:00:35 +0000

We currently ship to USA, Mexico, UK and MOST other countries throughout the world; including Military APOs. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country. All costs are automatically calculated at the time of checkout and we using…

Do you charge sales tax?

Tue, 12 Apr 2011 17:00:13 +0000

We do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order if shipped within the state of Illinois. Because we are located in Dupage County IL, all shipments t

Is there a ProSmoke e-cigarette manual available online?

Tue, 12 Apr 2011 16:59:44 +0000

There sure is! Click here

How do I use my ProSmoke Electronic Cigarette?

Tue, 12 Apr 2011 16:59:12 +0000

ProSmoke products are very convenient and easy-to-use! When you are ready to use it, simply put it in your mouth and inhale. The cigarette automatically engages and turns off when done. There is nothing else to do but enjoy!

GETTING STARTED

Char

Does it feel like a real cigarette?

Tue, 12 Apr 2011 16:58:02 +0000

Absolutely! We have thousands of customers every week tell us how much it feels like a real cigarette. The action, taste, and feel are all very similar!

Can I use e-liquid to refill my e-cigarette cartridges?

Tue, 12 Apr 2011 16:57:40 +0000

Absolutely! Tons of research has gone into making our e-liquid the best on the market and designed specifically for the ProSmokes atomizer and battery and giving you maximum flavor, vapor and safety. For those who still wish to use a different e-liquid, you can refill…

Are the nicotine level of e-cigarettes the same as traditional cigarettes

Tue, 12 Apr 2011 16:54:32 +0000

In practice, you can smoke an electronic cigarette as long or as short as you want. So, perhaps the more pertinent question to ask is not how much nicotine each cartridge contains, but rather how you plan to smoke your electronic cigarette. Personally, I smoked Parliament Lights and found the medium…

How long does the battery last and when do I charge it?

Tue, 12 Apr 2011 16:53:56 +0000

A single battery charge will last approximately 100 to 200 mouthfuls, depending on the intensity and quantity of puffs. The indicator light tip will blink when the battery is getting low on power.

We encourage you to carry with you an extra, charged battery.

Charge…

How long do atomizers last and when should I replace it?

Tue, 12 Apr 2011 16:53:18 +0000

Depending on your smoking style and e-cigarette care and maintenance, your atomizer will last up to 75,000 to 150,000 puffs. Thats over twice as long as our nearest competitor! Regular maintenance and upkeep can keep your atomizer going for months and months with heavy usage.

Two…

What do e-cigarettes taste and smell like?

Tue, 12 Apr 2011 16:50:16 +0000

Most users of our product will tell you the flavor or taste of our products closely replicate cigarettes and cigars. Our cartridges are available in popular smoking flavors like regular "tobacco" and menthol flavors, as well as

How long do your cartridges last and when do I replace them?

Tue, 12 Apr 2011 16:49:19 +0000

Depending on your smoking style, our cartridges can last up to the equivalent of 15 - 25 traditional cigarettes (Some clients have even estimated 30!). Thats over a full pack of cigarettes and WAY MORE VALUE THAN OUR COMPETITION!

If you experience little or no v

Is there any maintenance involved with using the ProSmoke electronic cigarette?

Tue, 12 Apr 2011 16:47:25 +0000

Our product is very easy to use and does not require scheduled maintenance. In general, the only normal actions required are charging and replacing batteries, as well as replacing the cartridges when needed.

To see other maintenance related issues such as when to replace the atomizer…

What is the ProSmoke warranty?

Tue, 12 Apr 2011 16:45:00 +0000

We have one of the best warranty on the market! It is a 365 (1 Full Year Warranty) on all electronic components! It is guaranteed if purchased from our website, for a period of 12 months from the date of purchase. If the product fails to operate satisfactorily, contact us

Can I smoke the ProSmoke e-cigarette anywhere?

Tue, 12 Apr 2011 16:42:06 +0000

Since ProSmoke e-cigarettes are non-flammable, contain no tobacco and emits no second hand smoke, depending on your location, its use may not be prohibited by statutes or ordinances that otherwise prohibit smoking. Use it at work, in the car, out on the town, or at home!

Do…

Do e-cigaretes produce smoke and if so, where does it go?

Tue, 12 Apr 2011 16:41:00 +0000

Our E-Cigarettes emit what appears to be smoke but is actually a virtually odorless mist that evaporates into the air within seconds, similar to the functioning of a humidifier. It leaves no visual residue in the air or lingering smell in clothes, a home or car, or other places. Tobacco…

Are e-cigarettes cheaper in the long run than traditional cigarettes?

Tue, 12 Apr 2011 16:40:06 +0000

With ever-increasing taxes and price hikes on tobacco products, our e-cigarette can save you money and is more affordable than traditional tobacco smoking.

If you average smoking one pack of tobacco cigarettes per day, at an average cost of $7 per pack, you would save over $2500 a year. …

What is Propylene Glycol and does ProSmoke contain it?

Tue, 12 Apr 2011 16:38:46 +0000

Propylene glycol is one of the main components used in the nicotine solution in our COMPETITORS products. It has been approved by the FDA for some products, including makeup and other consumer products. Since the FDA has only done minimal testing on the inhalation of all e-cigarette solution…

Why do people use electronic cigarettes?

Tue, 12 Apr 2011 16:36:11 +0000

Most people who smoke, smoke because they enjoy not only the nicotine and relaxation, but the ACTION of smoking...the tactile, emotional and physical sensation together.

Using electronics keeps that same action and removes what you don't want! The leading reasons people use E-Cigarettes…

Will Electronic Cigarettes and the ProSmoke Help Me Quit Smoking?

Tue, 12 Apr 2011 15:49:53 +0000

Our products are not a smoking cessation product and have not been tested as such. Electronic cigarettes are alternative products that offer thefreedom to "smoke" anywhere (Please check your local laws andregulations). The ProSmoke produces no first or second hand smoke, virtually odor-free…

Why should I choose ProSmoke for my Electronic Cigarette?

Tue, 12 Apr 2011 15:48:05 +0000

ProSmoke Electronic Cigarettes prides itself on being one of the best in the industry. Many companies claim to be the best but ProSmoke continues to prove it every single day.

These are just some of the reasons that make us the best in the industry. We want our customers to be

What is an E-cigarette or electronic cigarette?

Tue, 12 Apr 2011 15:47:21 +0000

E-cigarettes are electronic devices that vaporize nicotine, water, and flavor to simulate the feel and look of cigarettes. Unlike nicotine gum or the nicotine patch, the e-cigarette actually functions much like a regular cigarette. However rather than burning and smok